Privacy Policy

We collect information you provide directly, information generated automatically through your use of our Services, and information from third-party sources.

Information you provide directly includes your name, email address, billing address, and payment method details when you register for an account, enroll in a course, make a purchase, or subscribe to our newsletter. If you contact us through the website, we also collect the content of your message.

Information collected automatically includes your IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and device identifiers. This information is collected through cookies, web beacons, and similar technologies described in the Cookies section below.

Course and learning data includes your progress through courses, quiz scores, assessment responses, and certificates earned. This data is used to deliver the learning experience and issue certificates of completion.

We use the information we collect for the following purposes:

• To create and manage your account and deliver the Services you request.
• To process payments and send transaction confirmations and receipts.
• To track your course progress, issue certificates, and send completion reminders.
• To send ministry updates, newsletters, and promotional communications (with your consent).
• To respond to your inquiries and provide customer support.
• To analyse usage patterns and improve the quality of our Services.
• To detect, prevent, and address fraud, security incidents, and technical issues.
• To comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:

Service providers: We share information with trusted vendors who help us operate the Services, including payment processors (Stripe), email delivery services (Brevo), cloud hosting providers, and analytics platforms. These providers are contractually required to protect your information and use it only for the services they provide to us.

Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Van Moody Ministries, our users, or the public.

Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information becomes subject to a different privacy policy.

We use cookies and similar tracking technologies to enhance your experience on our Services. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and understand how you interact with our content.

We use essential cookies required for the Services to function (such as session authentication), analytics cookies to understand usage patterns, and preference cookies to remember your settings. We do not use third-party advertising cookies.

You can control cookies through your browser settings. Disabling essential cookies may prevent certain features of the Services from functioning correctly.

All payment transactions are processed by Stripe, a PCI-DSS-compliant payment processor. We do not store your full credit card number, CVV, or card expiration date on our servers. Stripe's privacy policy governs the handling of your payment information and is available at stripe.com/privacy.

We retain records of your purchases (amount, date, course or product purchased) for accounting, tax compliance, and customer support purposes.

When you create an account or enroll in a course, we may send you transactional emails such as account confirmations, purchase receipts, course completion reminders, and certificate notifications. These emails are necessary to deliver the Services and cannot be opted out of while your account is active.

We also send promotional emails — including ministry updates, new course announcements, and newsletter content — only to users who have opted in. You may unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link in any such email or by contacting us at [email protected].

We retain your personal information for as long as your account is active or as needed to provide the Services. If you request deletion of your account, we will delete or anonymise your personal information within 30 days, except where retention is required by law (for example, financial records required for tax compliance, which are retained for seven years).

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Portability: Request a machine-readable copy of your data.
• Objection: Object to processing of your information for direct marketing purposes.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete it promptly. If you believe a child under 13 has submitted information to us, please contact us at [email protected].

Our Services may contain links to third-party websites, including social media platforms, partner ministries, and external resources. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

We implement industry-standard security measures to protect your personal information, including HTTPS encryption for all data in transit, secure session management, and access controls limiting who within our organisation can access personal data. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use a strong, unique password for your account.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on this page with a revised effective date and, where appropriate, by sending an email notification. Your continued use of the Services after the effective date of any update constitutes your acceptance of the revised policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

You may also use our Contact page to send us a message directly.